DEVELOPMENT OF KEY SERVICES
To provide customers with the products and services that best suit them, we are constantly increasing the speed, the amount of data traffic included in the rate plans, and adding new, attractive content. We also provide a better customer experience by successfully switching users to digital communication channels. My Telecom app gives customers a detailed overview of all telecommunications services in fixed and mobile networks. By late 2019, the application reached a penetration of 32.2 percent, the number of customers paying their bills through the application tripled, and the number of e-invoice users reached 37 percent. Our Magenta 1 concept, which combines mobile, fixed, and cloud offerings and offers premium service and content, stays the market leader with 31,000 business customers and 244,000 households. With Evo TV, we further expanded the range of services on the growing Pay TV market in Croatia.
ADVANCED SOLUTIONS FOR DIGITALIZATION OF CROATIAN COMPANIES
One of the strategic determinants of the HT Group's companies is the digitalization of businesses of all sizes, be it digitalization of processes, documentation, or operations. The goals are to improve the efficiency, productivity, and competitiveness of business operations. HT and Combis stand out with the offered solutions for digital business transformation and work digitalization. In 2019, we significantly expanded our data center by doubling our customer capacity and offering them access to the most advanced cloud solutions.
Business digitalization is a prerequisite for competitiveness, and the advantages of switching to electronic document exchange are multiple. Business customers who use electronic document exchange through EDI service make substantial savings - there is no need for printing, archiving, and sending business documents, so they spend significantly less paper than before. Data processing procedures are automated, eliminating repetitive manual processes and reducing the possibility of a human error when creating and sending documents, thereby increasing the accuracy and correctness of the data.
Business in cloud
In cooperation with Microsoft, DT companies from Central and Eastern Europe, together with HT and Combis, continue to provide highly standardized digital transformation services through the Microsoft Azure platform, Dynamics 365, and Office 365 in nine countries, from Poland to Greece. These are automated services that allow customers, small and medium-sized businesses and large companies to switch to cloud services in a very short time. In this way, customers speed up their business and can save 30 to 50 percent of costs compared to a traditional IT operation they would perform within the company. With this cooperation, we make all the advantages of digitalization and modern technology more accessible to all companies in Croatia, which thus become more competitive in the domestic and global markets.
SUSTAINABLE SOLUTIONS FOR SMART CITIES
We are strategically oriented towards the building of smart cities and their digital transformation, which involves the application of modern technologies to increase the quality of life of citizens, optimize local resources, and develop entrepreneurship. Last year, HT continued to develop solutions that improve the quality of life in Croatian cities, reduce greenhouse gas emissions, increase the level of public services and the efficiency of public spending. Some of these solutions are unique in the world.
Estimates show that up to 30 percent of urban traffic is caused by drivers searching for parking. Smart parking enables faster and easier location of vacant parking spaces thanks to built-in sensors. Benefits for citizens are multiple - from less traffic jams and time and fuel savings, to less stress and lower emissions. The smart parking project was implemented in Split, Krk and Dubrovnik. We presented in Dubrovnik the largest smart city project in Croatia and the region and one of the largest smart parking projects implemented on the NB-IoT network in the world.
EV charging stations
In 2019, 60 new EV charging stations were opened, so that HT's network includes 183 EV charging stations in Croatia and in foreign markets. That's twice as many charging stations than the year before. In addition to those in Albania, Romania, and Macedonia, charging stations have been introduced in three new markets - the Czech Republic, Montenegro, and Kosovo. With more than 160 EV charging stations in 80 cities, we have developed the widest network of electric charging stations in Croatia, which recorded almost 50 percent more use compared to 2018. EV charging station project helps significantly in environment protection, as it encourages an increasing number of drivers to use electric vehicles, thereby directly reducing emissions.
Air quality monitoring sensors
HT, in collaboration with Smartsense, has developed an air quality control service (“Air Quality”). These are measuring devices that measure five types of harmful gases and three types of microparticles, temperature, and humidity in the air, air quality index, and ambient noise. The platform is available on the website and mobile application. The solution has been implemented in Koprivnica and Dubrovnik, Bonn, and Greece.
Smart waste management
The Smart Waste system allows cities to address waste disposal and smart waste management more easily, and citizens to pay the service according to consumption. Smart waste containers with embedded chips (the so-called Bigbelly), announce in real time that the container is full, after which the system independently plans and predicts the best collection schedule. The Bigbelly container is completely independent, powered by solar energy, presses mixed waste, and enables recycling. The solution has been implemented in Zagreb, Split, Dubrovnik, Korčula, Koprivnica, Makarska, Sv. Ivan Zelina, Dugo Selo, and Velika Gorica.
Hrvatski Telekom continues to develop technologies for smart metering of gas and water consumption, and for measuring water flow in city pipes to reduce water loss. Smart metering technology enables users to monitor energy consumption on their mobile phones, control costs, and save by changing habits. Workers no longer have to go out to the field to read meters, and if an error or problem occurs, alarms turn on in real time and services can respond. This reduces water pipeline cracks and suppresses potentially dangerous gas pipeline problems. HT piloted a project in Sisak in which 200 water meters were delivered and tested on the NB-IoT network, which effectively measure water consumption in that city.
When it comes to smart transport, HT plans to create a multimodal transport system in one place that will connect road, rail and shipping, and through which the user could buy all the tickets they need in one place. It is a set of hardware and software solutions for buying and reading tickets that will completely remove paper tickets. The sensor network will monitor all public transport and provide all key information to users and operators. Device (ticketing) and software solutions (T-transport online booking, WiFi in buses and Cloud vehicle monitoring) are now commercially available.
WiFi in public transport and WiFi4EU
HT has enabled the introduction of an open, fast, and stable WiFi network in trams. The solution has been implemented in 80 of the 142 trams. With the WiFi4EU project, the European Commission promotes the introduction of free WiFi in public spaces, such as parks, squares, public buildings, libraries, healthcare institutions, and museums, funding local government units to procure the most up-to-date equipment. As a technological partner, HT offers local governments units the best options for their needs. So far, Croatia has received 224 such projects.
RECOGNITIONS AND AWARDS
Two Ookla awards
Two awards confirmed the superior quality of Hrvatski Telekom’s mobile network - the Fastest Mobile network award and the Best Coverage Award*. Ookla, the world leader in internet testing and analysis, with over 10 million user-initiated tests daily presented the awards. Telecom users around the world have carried out more than 24 billion speed tests via the Speedtest platform. Testing on the Ookla Speedtest platform is free and users test the network through which they access the internet in a real environment and on their own devices, which gives the best insight into their user experience.
HT is Microsoft 2019 Partner of the Year
Microsoft recognized Hrvatski Telekom among best global partners for excellence in innovation and implementation of custom solutions based on Microsoft technology. The winners were selected from a group of over 2,900 participants from 115 countries. HT is recognized for providing outstanding solutions and services, as well as the excellent engagement of branches in Croatia. This recognition is a great compliment for our entire team, but also a strong incentive to further develop our cooperation. Collaboration of Hrvatski Telekom and Microsoft continues to provide highly standardized digital transformation services across the Microsoft Azure platform, Dynamics 365, and Office 365.
CARING FOR HEALTH OF CUSTOMERS
The number of mobile telephony users grows daily, and many people today cannot imagine life without cell phones. Mobile phones improve everyday life in different segments of life - they allow us to be in touch with loved ones at all times, increase business efficiency, to the elderly and infirm they sometimes represent the only connection to the world, for many they mean salvation from dangerous situations. Therefore, the whole community benefits from mobile communications, whether they are used for business, social or emergency purposes. We take care of the impact on the health of users in accordance with all EU Directives, international and Croatian standards and regulations:
- All mobile devices that HT puts on the market meet safety requirements according to the European Union Directive and the Croatian Ordinance on protection against electromagnetic fields. The SAR value (Specific Absorption Rate) of all mobile phones put by HT to the market is under 2W/kg.
- As part of the mobile network radio equipment modernization during 2018 and 2019, the old equipment was replaced with new one, which has all the functionalities for the new technological generation. During 2019, HT requested and received measurements at over 1,300 of its base stations from measuring laboratories authorized by the Ministry of Health. The results were submitted to the Ministry of Health, which issued decisions for the use of sources. The Croatian Ordinance on protection from electromagnetic fields has imposed stricter limits in relation to the 1999/519/EC directive and the guidelines of the International Commission on Non-ionizing Radiation Protection
- In 2019, Hrvatski Telekom deployed 19 test 5G base stations in the area of Zagreb, Samobor, Sveta Nedjelja, Osijek, and Krk, and measuring laboratories authorized by the Ministry of Health for protection against electromagnetic fields measured the levels of electromagnetic fields in their vicinity. The measured values were far below the Croatian prescribed limit, which is significantly stricter than the above stated international guidelines and the relevant EU directive. In 2019, the Croatian Employers' Association launched an educational and information campaign 'Connected We Are Safe' with the aim of answering questions about technology and its impact on our lives and health, and we expect that this platform will increase the level of objective information in Croatian society.