OUR MISSION IS TO BRING EVERYONE HIGH-SPEED INTERNET TO LIVE BETTER
As the driver of the digital economy in Croatia, Hrvatski Telekom contributes to the development of the digital society aiming to provide high-speed internet service to all citizens, always and everywhere. Digital society is one of the essential material topics for our responsible and sustainable business. Our goal is to enable citizens and businesses to fully and safely use digital technology. We do this through three main areas: digital responsibility, digital literacy, and digital inclusion.
We are actively working on the digital literacy of young generations and future consumers. We cooperate with the state on digital literacy projects and do everything to contribute to the adoption of STEM knowledge and skills needed to cope with the new wave of technological change.Read more
As the leading telecom operator and a leader in digital transformation in Croatia, we feel a responsibility to ensure the safest possible environment in which citizens, especially young people, use new technologies. We encourage our employees to share their knowledge with people from the community in all parts of Croatia and to promote the responsible use of new technologies.Read more
We will help everyone use new technologies to live better. We are bringing high-speed internet to entire Croatia so that everyone has access to digital services. We are taking care of the inclusion of all social groups in the opportunities brought by the new wave of technological change.Read more
WE CREATE AN ENVIRONMENT IN WHICH EXCEPTIONAL RESULTS ARE ENCOURAGED, RECOGNIZED, AND VALUED
We are the leader of digitalization of the Croatian economy and as such influence the development of the entire society. It is a great honor, but also a responsibility. Only competent employees who love their jobs can do the job at the highest standards and achieve excellent results. Our role is to create work conditions in which employees work professionally and grow personally to achieve their full potential and feel well in their work environment at the same time.
Hrvatski Telekom is undergoing an intensive digital transformation that aims to reshape jobs in line with the requirements of the digital era, define and apply new business models and strengthen digital competencies to could continue to attract the best talent and provide a stimulating and productive work environment.
In the big changes brought by the technology development, it is important for employees to be able to balance their private and business life. Our system of corporate values promotes ethical behavior, mutual respect, teamwork, achieving the best possible results in the simplest possible way, openly expressing opinions, taking responsibility and creating an environment in which exceptional results are encouraged, recognized, and valued. We want to attract and develop the most talented people. The focus is on personal development, supported by a number of tools, which encourages employees to take the initiative and responsibility for their own growth and development. We are also intensively developing agile skills so that our employees can fully enjoy the opportunities provided by digital technology.
TRAINING AND EDUCATION
We identify talents from all areas of the company, and we develop their career individually, to maximize competencies, engagement and motivation. Employee training is our priority and we are proud that in 2019 the number of completed digital trainings tripled compared to the previous year.Read more
All jobs are covered by some of the performance management systems. Because we are aware of the fact that as a technological leader, we set high standards of business, we also care about the balance of private and business life and the health of our employees. For excellence in human resource management, we have confirmed the status of Employer Partner.Read more
OCCUPATIONAL HEALTH AND SAFETY
The company has well-organized occupational safety through the competent committees and regular training for safe work. All employees have 24-hour insurance against accident, and are also covered by foreign travel health insurance. Among the many activities we carry out, we are proud to be the partner of the largest business race in Croatia - HT B2Run, for the fifth consecutive year.Read more
DIVERSITY AND EQUAL OPPORTUNITIES
We are clearly committed to being a company of equal opportunities for all, respecting employee diversity. We oppose any form of discrimination, harassment, or sexual harassment. We pay special attention to the balance of private and business life that is embedded in the core values of corporate culture.Read more
WE PROMISE, WE WILL CONNECT EVERYONE IN CROATIA WITH THE OPPORTUNITIES THAT DIGITALIZATION BRINGS
Customer care is of utmost importance to us to connect everything in Croatia with the opportunities given by the latest technologies today. Our promise is that we will connect everyone in Croatia, regardless of where they live, with the opportunities that digitalization brings.
Also, our goal is to achieve the best customer experience on the market. Our customers are also the first test of our credibility. Due to the proactive approach, customer complaints decreased by 22 percent compared to the same period last year. In 2019, Hrvatski Telekom got two more awards, for the fastest mobile network in Croatia and for the best coverage. This is the result of our continued investment in the construction and modernization of the mobile network.
We want our network infrastructure and products to be as efficient, environmentally friendly, and safe as possible for health. That is why we advocate for a responsible dialog on the topic of mobile communications and the potential impact on health, providing transparent information based on objective, professional, and scientifically based knowledge. Our obligation to behave responsibly was confirmed back in 2005 through the decision of the HT Management Board to adopt the DT Group's electromagnetic field policy (en Guidelines on Electromagnetic Fields), with which Hrvatski Telekom continuously goes a step further than legal requirements.
DEVELOPMENT OF KEY SERVICES
To provide customers with the products and services that best suit them, we are constantly increasing the speed, the amount of data traffic included in the rate plans, and adding new, attractive content. We also provide a better customer experience by successfully switching users to digital communication channels.Read more
HEALTH OF CUSTOMERS
The number of mobile telephony users grows daily, and many people today cannot imagine life without cell phones. Cell phones improve everyday life in different segments of life. The entire community benefits from mobile communications, whether used for business, social, or emergency purposes. In doing so, we take care of the impact on the health of users in accordance with all EU Directives, international, and Croatian standards and regulations.Read more
INVESTMENTS IN DIGITAL INFRASTRUCTURE RAISE THE PRODUCTIVITY OF THE ECONOMY
Basic infrastructure such as high-speed and high-quality Internet is a key prerequisite for the development of digitally intensive businesses and their ability to lead the economy to higher income levels and a better standard of living. High-speed internet in all regions of Croatia allows everyone to access digital services regardless of who they are and where they live. The development of sustainable infrastructure established itself as a separate material topic of the HT Group during the 2019 materiality assessment. It is a strategic area of Hrvatski Telekom’s activities as the largest company in the HT Group, which owns a fixed telecommunications infrastructure and a significant part of mobile infrastructure in the Republic of Croatia.
Users can check the available internet speeds at their address on the HT coverage map at any time, as well as the mobile coverage in Croatia. They can also keep track how speed can be increased by introducing new technological solutions.
STRONG INVESTMENTS AS
A FOUNDATION DIGITALIZATION
AND FUTURE GROWTH
Investments in digital infrastructure positively affect the sector of high technologies such as manufacturers of telecommunication equipment and software support, thus further improving the technological base and productivity of the Croatian economy. Investments in the mobile network have the greatest multiplier effect on GVA, since they imply the installation of high-tech telecommunication equipment domestically manufactured of high value added. Investments in digital infrastructure have both immediate and lasting effects on business improvement.Read more
New technology brings new opportunities related to the development of artificial intelligence, the Internet of Things, and broadband Internet access. It can be widely applied in industry, agriculture, education, and health and will encourage numerous innovations, contribute to stronger economic growth and greater global competence.
WE HAVE THE KNOWLEDGE, TECHNOLOGY, AND INFRASTRUCTURE TO DIGITALIZE CROATIA
Digitalization and connecting all citizens with modern technologies are necessary for faster economic and social progress of Croatia. We have the necessary knowledge, technology, and infrastructure for the digitalization of Croatia, which can completely change the image of society. As a large employer and a leading telecommunications company, we make a significant contribution to the domestic economy.
The indirect contribution is even greater, because we help businesses to be more productive, and the public sector to offer better services to citizens. Investments in the fixed network have a positive effect on the operations of domestic businesses. Increasing the available internet speed has a more favorable impact on the productivity of businesses in less developed areas of the country, thus facilitating digital entrepreneurship by encouraging the establishment of new digitally intensive companies.
Hrvatski Telekom is organized in a way that allows flexibility and efficiency, as well as full commitment to customers and customer experience. Our vision is to achieve sustainable and profitable growth by connecting all citizens with the opportunities provided by digitalization and enable them a better life./p>
In 2019, we managed to achieve good business results with a significant acceleration of the company's transformation and an increase in investment to the highest level in the last ten years. Consolidated net revenue was HRK 7,704 million, with revenue growth in the areas of mobile communications, TV services, and system solutions.Read more
HT Group is the largest private investor in digital infrastructure in Croatia, and in 2018 it directly contributed to Croatia's GDP with 3 percent, as shown by an analysis of the Institute of Economics. Direct and indirect contributions combined are even more significant: HRK 11.3 billion of induced GDP, HRK 30,200 of employees and HRK 3.26 billion of taxes and contributions.Read more
We apply the Social Responsibility Policy, which is the basis for the continuous organizing, monitoring, and developing activities related to corporate responsibility. When it comes to responsible business, Hrvatski Telekom also has a certified environmental management system. In addition, controls and trainings on corruption prevention are regularly conducted.Read more
WE SAVE NATURAL RESOURCES WITH OUR PRODUCTS, SERVICES, AND DAILY BUSINESS
Our goal is to find solutions for energy efficient products and services for our customers, saving natural resources and preserving health and the environment. In order to reduce our impact on the environment and climate change as effectively as possible, we use a number of management tools and procedures in our business processes, most notably the certified Integrated Environmental, Health, and Safety Management System. We also regularly monitor the impact of mobile network base stations through monitoring the EM fields level. Records of internal and external inquiries, requests, and complaints serve as a tool to assess Hrvatski Telekom's performance in environmental protection, occupational health, and safety. The external audit confirmed the integration of environmental care into all our relevant work processes.
We define environmental goals aimed at energy efficiency and reduction of energy consumption every year. Modernization of telecommunications equipment, increasing use of IT resources, renovation of real estate and optimization of power supply and air conditioning systems are the main reasons for the reduction in energy consumption in 2019.Read more
RESPONSIBILITY TOWARDS ENVIRONMENT
Sustainable development and climate protection are strategic determinants of Hrvatski Telekom and DT Group. By investing in the latest technology, we raise energy efficiency, and by introducing the latest ICT technologies and services, we are reducing our own and carbon footprint of our customers.Read more
With digital platforms, we provide users with all the necessary information about contracts, services, and invoices, steering them from classic paper documents to digital documentation available anytime, anywhere. With the digitalization of internal processes and doing e-business, we constantly contribute to the reduction of paper consumption for office use.Read more