A WORD FROM CEO
Sustainable development, by definition, focuses on long-term goals, which means that we as an organization and as individuals have a great responsibility to create a better tomorrow for future generations.
Hrvatski Telekom, as the leading telecommunications company in Croatia, is fully committed to the goal of creating a better tomorrow. That is why in 2019 we promised ourselves, customers, partners, and communities in which we operate that we will build a world of better opportunities. We have made a courageous promise, but it is an integral part of what we stand for and believe in, and we are committed to actively participating in the development of a society that enriches people's lives.
2019 was another successful year for Hrvatski Telekom (HT) marked by good financial results, faster pace of transformation, and the largest investments in the last ten years. We invested HRK 1.9 billion (which is 4.1% more on an annual basis) in infrastructure and the development of innovative services. We accompanied this by modernizing the entire mobile network, which resulted in achieving 4G network coverage across the country and readiness for the 5G network, as well as doubling the implementation of fiber optics in the fixed segment and applying innovative solutions for smart city development. All of these are significant breakthroughs to a better and simpler future.
As a generation, we are fortunate to live in a time when technological advancement is available at every touch point, in a time marked by constant modernization and innovation. I am proud that Hrvatski Telekom leads digitalization, constantly raises the bar, sets new industry standards, and promotes the knowledge society, while being guided by the highest social, environmental, and ethical criteria that are integrated into our strategy, business model, and above all, in our corporate culture.
Our role as an industry leader and a key driver of connectivity that enables society to thrive in this day and age is crucial. By providing the necessary technology, helping to digitalize businesses and enabling society to bridge the digital divide, we not only provide clear benefits to the economy and society, but also improve the quality of life and help unlock greater human potential. These are also some of the fundamental bases of sustainability on which Hrvatski Telekom develops its business.
We will continue to invest in new technologies, create, and utilize the opportunities that technology provides, and we are fully committed to connecting individuals, businesses, and communities. That is our purpose, our goal, and our responsibility.
Kostas Nebis, President of the Management Board, Hrvatski Telekom
Our vision is to connect everyone with the opportunities that digitalization brings and realize a world of better opportunities for all in Croatia. We firmly believe that this vision will enable us to achieve our strategic goals:
- profitable growth of our business
- achieving the best customer experience on the market
- building a digital company that is also the most desirable employer
- to be a company that society recognizes as the leader in the digitalization of the entire country.
During 2019, we carried out an intensive transformation of the company, followed by significant investments in infrastructure development, innovation, and further improvement of the customer experience. The company is divided into the following functional units:
- business units
- support and management functions
- technical functions
- customer experience functions
System of corporate values that guide HT in its daily operations is called the Guiding Principles, which, together with the Code of Conduct, represent the basic guidelines for operation. Getting acquainted with our values is included in the Welcome and Onboarding Program for new employees, and conduct in accordance with the Guiding Principles is part of the Collective Agreement and the company's competency model, which means that all employees and the management are acquainted with them.
Hrvatski Telekom is guided by the following values:
- customer focus
- strengthening the delegation of powers and responsibilities
- team affiliation
- communication with empathy towards others
MATERIAL TOPICS AND OUR CONTRIBUTION TO SUSTAINABLE DEVELOPMENT GOALS
Material topics are crucial for Hrvatski Telekom’s sustainable business and show its most important impacts on the economy, society, and the environment. By investing in digital solutions and modern infrastructure, we ensure the possibility of economic and social development. Our purpose is to develop interconnection with the most advanced solutions and to enable modern business by developing cutting edge infrastructure such as the 5G network or by introducing cutting edge technologies such as the Internet of Things (IoT). Our role is also to support companies and organizations in adapting to business in the digital age. This, in addition to business, has a significant social dimension because innovation and our relationships with stakeholders directly affect the development of education and the improvement of public service activities vital to the care of society. In doing so, we are constantly striving to improve the ways in which we do business to reduce negative environmental impacts. In addition, we focus on developing various solutions that, in addition to reducing the impact of our day-to-day operations and products, also help reduce the impact on users and society in general, thus enabling the development of more environmentally and socially acceptable business. Our impacts and material topics include the responsibility of our contributions to society - responsible behavior towards our customers, shareholders, suppliers, employees, business partners, government administration, NGOs, and the communities in which we operate.
Defining material topics and areas is part of the comprehensive process of preparing our sustainability reports. In determining the material topics, we were guided by the guidelines prescribed by the GRI Standard, organizing the process in four phases: identifying material topics, determining their importance, confirming the importance, and presentation of material topics.Read more
DETERMINING CONTRIBUTIONS TO
THE SUSTAINABLE DEVELOPMENT GOALS
We checked for 2019 as well the impacts of Hrvatski Telekom within the United Nations Global Sustainable Development Goals. Our goal for future remains to drive positive change that will enable all our stakeholders to further leverage their contribution to the goals of the 2030 Agenda of the United Nations by using our innovative products and services.Read more
COMPARATIVE PRESENTATION OF MATERIAL TOPICS
AND CONTRIBUTIONS TOWARDS SUSTAINABLE DEVELOPMENT GOALS
Together with key stakeholders, we also discussed our material topics in the context of our contribution to achieving the UN's Global sustainable development goals. We are aware of the need to achieve global sustainable development goals and we integrate them into our daily operations. We are especially proud that due to the multiplicative effects of our business, stakeholders consider us one of the key drivers of development.Read more